Saturday, August 27, 2011

My Julep Maven Experience

Okay, I know that just about everyone on here has heard about Julep’s new Julep Maven program by now. If you haven’t, please click here to check it out, because it really is a great deal. For only $19.99 a month, you will receive a box full of nail polish and goodies worth over $40 (usually way more!). You can skip a month, gift it to a friend, or cancel your membership at anytime, or request another shelf pull if you’re not happy with the current month’s selection.

It sounded like a great idea to me when I first read about it on Once Bitten. Especially when she shared a coupon code she had found online for $15 off! (You can only use it once, so I’m not sure if it’s still valid or not, but if you want to give it a try it is smh9oxu.) That made my first Sneak Peak Box only $5! And it was packed with $74 worth of goodies! Did I mention free shipping, plus 20% off all purchases, and a $15 credit for every referral?! That was definitely worth $5 to me, and I could always cancel if I didn’t like it for some reason.

So I quickly joined last Monday, took the style quiz and it turns out I am so Boho Glam! : ) It took a week, but I finally received my first Sneak Peak Box this Monday. I was so excited I opened it up as soon as I got it in the house! But instead of receiving the Miranda (creamy seafoam green) and Olivia (warm creamy brown) nail colors that I was so looking forward to, I got Zoe (metallic bronze/copper) and Samantha (the most obnoxious hot pink I’ve ever seen, definitely NOT Boho Glam or me!). What was even weirder is that there was a card inside my box that listed and pictured everything that was supposed to be included in my Boho Glam box. So it’s not exactly like they sent me an entirely wrong box by accident, but more like they packed the wrong two nail colors in my box by mistake. Here's a pic of everything in my box, Facial For Hands Glycolic Hand Scrub, Zoe nail color, Basecoat, Samantha nail color, and samples of the Hand Scrub & Hand Lotion.

So I immediately emailed Julep’s customer service to make them aware of the error, and to see if there was any way they could send me the two nail colors I was supposed to receive. The next day I received a prompt reply apologizing for the mistake, telling me that I could keep/share the two original nail colors I received (which was a relief, because even though I would gladly return them, I’d rather avoid the hassle), and that they were shipping out the correct colors to me that very day. Two days later, I received a small box from Julep which contained my correct nail colors, Miranda and Olivia, and two more samples of the Hand Scrub & Hand Lotion. Now that’s great customer service!

I will definitely stay with the Julep Maven program as long as their customer service remains top-notch, and their Sneak Peak Boxes continue to include products I’m interested in. I haven’t actually tried any of the nail colors yet, but I look forward swatching them this weekend, and, of course, I’ll be sure to share pics!

Thanks for reading!

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